If you are having a problem switching to another provider using One Touch Switch, this could be because information we have for you does not match the information you are entering/providing to you new provider.

To check the information we have for your account you can Login and visit the 'switch info' page. The info page on this page is the information you will need to enter to get a match. Alternatively, if the information is wrong or out of date please contact customer services on 01282 214000 so we can update out records.

If you can not find your MyAccount login details you could contact Customer Services 01282 214000

Using your account number should help you getting a match, you will be able to find your account number on your Contract Summary or any invoices you have previously downloaded. Also make sure you are correctly spelling your address.

Hope this helps.